*Reassuringly dull cyber security e: info@normcyber.comt: +44 (0) 203 855 6215

Victims of abuse identity revealed by email error


The identities of 250 victims of abuse were revealed through an emailing error when a monthly newsletter was sent without the names of recipients being anonymised. The organisation responsible for the newsletter apologised for the breach and said steps were being taken to investigate how it occurred. A spokesperson said “we have been in touch with all concerned to inform them of this unfortunate development,” he added.

Some of the victims of abuse named had been part of the Historical Institutional Abuse (HIA) Inquiry in Northern Ireland and had chosen to remain anonymous. The HIA inquiryhad investigated historical allegations of child abuse at 22 residential institutions run by religious, charitable and state organisations across Northern Ireland in a 73-year period. One survivor said that she was “extremely annoyed and upset”. Another said he was “horrified”.


Email is an essential communication tool for organisations. Unfortunately, it can be the source of a number of common data protection errors which can cause personal data breaches. Typically, these breaches, which are almost always the result of human error, can, depending on the content, result in a risk to the individuals whose personal data has been compromised.

Organisations committing these breaches should offer an apology and, if there is a risk of harm, (which includes not only financial loss but also distress – regardless of its severity – to someone as a result),notify the ICO.

If your organisation is looking to comply with the requirements of the GDPR then take a look at how our CSaaS and DPaaS solutions can help.

Appointing NormCyber as our virtual DPO has given Ferrero the best of both worlds – access to data protection experts who understand what we stand for as a business, without the hefty overheads usually associated with appointing an in-house DPO.

Harpreet Thandi
Regional Counsel, UK & Ireland, Ferrero

We were looking for a virtual DPO service that offered all of the benefits of a fully qualified data protection lawyer, without the overheads of an in-house hire. The DPaaS solution from norm. has been invaluable in helping us to ensure we respect the integrity of our customers’ personal information, while using it to continue to deliver differentiated products and services which support our growing customer base.

Mike Whitfield, Compliance Manager

CSaaS allows me to step away from multi-vendor management as the Security Operations Centre coordinates all of the technology for me.

David Vincent, CTO

We were in the market for an independent Data Protection Officer service that was well versed with both UK and EU regulators. We’re thrilled to have acquired this service knowing that an expert is available 24/7.

Suzanne McCabe, Head of Project Management
James Hambro & Partners

Norm’s penetration testing layer, along with the suite of CSaaS modules has enabled MA to exceed all its audit requirements for its major clients.

Rob Elisha, ICT and CRM Manager
Montreal Associates

The speed of your Data Protection Officer’s response was very impressive – it was far quicker than I would have expected even from an in-house DPO

Will Blake, Director of Technology and Analytics
CRU Group