Cyber Incident Response

Minimise the impact of an incident with expert support from norm.’s multi-award-winning Incident Response Team, on hand 24/7

Time is of the essence when experiencing a malicious attack or system failure. That’s why we are committed to responding within just 15-minutes of initial contact.

Our Cyber Security Incident Response Team (CSIRT) is here to guide you through the entire cyber incident response, from initial assessment to complete business recovery.

If you believe you are experiencing a breach, don’t delay.

Call us on 020 3855 5303


Incident Response at a glance

In times of crisis, our team offers clear guidance, empowering you to make informed decisions with confidence. Ensuring that when you resume normal business operations, you do so from a stronger and more resilient standpoint.

Tick in box NCSC-recognised service
Tick in box Rapid Access to incident response specialists, 24/7
Tick in box Incident investigation and analysis
Tick in box Attack containment and direction
Tick in box ICO notification and customer communication support
Tick in box Final report and lessons learned

norm.’s CSIRT adhere to the National Cyber Security Centre’s incident response model of:

Analyse light
Mitigate light
Remediate light
Recover light
Csirt accreditations

Why choose norm.’s as your incident response partner?

Our experience in major security breaches, data loss, theft and fraud sets us apart in a cyber incident. With years of negotiation and crisis management, we can help your business achieve a successful outcome, quickly.

  • 24/7/365 global service
  • CREST-accredited, UK based Security Operations Centre
  • Hundreds of major security incidents resolved
  • 100% approval of ICO submissions
  • Industry Best Practice processes
  • Comprehensive end-to-end breach management combining Cyber Security and Data Protection expertise
  • Available on either a retained or on-demand basis

How does it work?

When you work with norm., you can expect:


24/7/365 Immediate Response

During an incident, a swift response is vital. We quickly deploy a team of experts to assess the compromise and collaborate with you to prevent its spread.



Our experts will work alongside your internal staff from incident identification, through to analysis, containment, malware eradication and the restoration of services.


Digital Forensics

norm. will perform a full investigation and response, including digital forensics and root cause investigations to help you understand how a cyber-attack was perpetrated.



Throughout the incident we will provide you with regular updates on key findings; ensuring that you are aware of the progress and any urgent actions that need to be undertaken.


Notifying the ICO

With extensive experience, we assist organisations in deciding whether to report breaches to the ICO. We collaborate with you to facilitate reporting and liaise with the ICO on your behalf.



A final incident report detailing the work done, detailed findings and practical recommendations to prevent similar incidents occurring.

Flamingo logo

Customer Success

“The incident response team was extremely helpful, jumping into action to help us secure our operations and then undertaking thorough post-event forensics. The team played an instrumental role in fending off this attempted breach and its insights mean we’re now even better placed to withstand further attempts.”

Gareth Evans, Flamingo’s Head of Group IT Security & Compliance.

Csaas questions

Take a step towards fortifying your defences!

With a commitment to excellence and a relentless focus on your security, we’re here to fortify your defences and give you peace of mind.

Book a 30-minute consultation to discuss your security requirements: