Incident Response Readiness Services
Take the first step towards fortifying your defences and put your teams to the test
24/7 Cyber Incident Response Services
NormCyber’s NCSC-assured Cyber Security Incident Response Team (CSIRT) takes just 15 minutes to mobilise, helping you to seize back control of your operations in the quickest possible timeframe.
What are cyber incident response services?
When the unthinkable happens, clear thinking is a must.
A cyber security incident like a data breach or ransomware attack can disrupt operations, expose sensitive data and damage customer trust. Our cyber security incident response services help organisations quickly contain cyber attacks, investigate the root cause, recover systems safely and reduce the risk of future incidents.
From initial assessment to liaising with the ICO on your behalf, to closing down any exposures you may have, we combine cyber security and data protection expertise in comprehensive end-to-end breach management.
Cyber Incident Response Services
Incident Response
Retainer
Transform your approach to incident readiness and cyber resilience
Incident Response
On-Demand
Respond to incidents with an accredited team of seasoned experts, available 24/7
Is your organisation under attack?
Call us now on 020 3855 5303
Our expert team is available 24/7 and responds within 15 minutes, every time.
Incidents we respond to:
We help organisations respond to incidents such as but not limited to:
- Ransomware attacks
- Business email compromise
- Malware infections
- Data breaches
- Insider threats
- Credential compromise
- Cloud security incidents
- Unauthorised network access
We could help you next.
Start your journey
Why NormCyber?
Act fast, with confidence.
NCSC-assured
Assured by the National Cyber Security Centre NormCyber is recognised as providing the highest technical standards of Incident Response
Rapid response
We respond within 15 minutes of your initial call, taking immediate and decisive action to stop the situation from escalating
Frontline experience
With hundreds of live incidents resolved, our experience will help you recover faster
Tried and tested
We take a systematic approach to incident response – covering analysis, containment and mitigation, remediation and recovery
Digital forensics
Complete visibility of how the attack started and unfolded, plus a thorough understanding of what has – and hasn’t – been compromised
ICO & stakeholder notification
Navigate the notification process with the help of our data protection and crisis communications experts
Reporting & recommendations
Comprehensive reporting and communication at every step, with actionable recommendations to bolster the long-term resilience of your organisation
Flexible engagement
Available on-demand or as a retained service
But don’t take our word for it…
“The incident response team was extremely helpful, jumping into action to help us secure our operations and then undertaking thorough post-event forensics. The team played an instrumental role in fending off this attempted breach and its insights mean we’re now even better placed to withstand further attempts.”
Head of Group IT Security & Compliance
Flamingo Group International
“Norm’s incident response exercises give us invaluable experience in handling cyber threats in a controlled environment to ensure that should the worst happen, we have the confidence and capabilities to respond rapidly and effectively.”
Peter McAndrew
LiveOps Manager | Art Fund
“Data privacy is a top priority for us, so we knew it was time to bring experts in. Norm was recommended to us, and after speaking with the team, we were ready to try it their way. We haven’t looked back since!”
Alice Facey
Chief of Staff | 111SKIN
“This is when we had a lightbulb moment – to outsource the role of the DPO – rather than hire a new one internally. The benefits of such a move seemed clear: a virtual DPO would be sufficiently experienced right from the start, available to us as and when required and – crucially – would operate within budget.”
Simon Clegg
Group General Counsel | Churchill Group
Start your journey to better cyber security today
Cyber incident response services – FAQs
What should I do if I notice a cyber attack?
If you suspect your organisation is experiencing a cyber attack, it’s important to act quickly. Avoid making changes that could interfere with evidence, such as restarting affected systems or deleting files. Instead, isolate compromised devices where possible and contact an incident response team immediately.
Do I need to be an existing customer to use NormCyber’s cyber incident response services?
No. Our Incident Response On-Demand service is available to organisations whether or not they are existing NormCyber customers. If you need immediate support following a cyber security incident, our experienced responders can rapidly assess the situation, contain the attack and help restore normal operations.
How quickly does NormCyber respond to cyber incidents?
NormCyber’s NCSC-assured Cyber Security Incident Response Team is available 24/7 and can mobilise within 15 minutes to contain the threat, investigate the incident and guide your recovery.
What is an Incident Response Retainer?
An Incident Response Retainer from NormCyber is an annual subscription that gives you access to our team of incident response experts. As well as ensuring rapid support during an attack, a retainer helps improve your overall cyber resilience through proactive planning, incident response readiness and expert guidance.
Contact us today to learn more about our Incident Response Retainer.
What other cyber security services does NormCyber offer?
As well as fast cyber incident response services, NormCyber offers a rounded range of cyber security solutions including:
- Vulnerability Management
- Cloud Security Posture Management
- Penetration Testing
- Email Threat Protection
- Governance Risk Compliance
We’re not just reactive; we are proactive and help protect your business’ valuable data.