Chambers and Partners

Partnership

Chambers launched a competitive tender process to find a cyber security and data protection service provider that could not only meet its immediate requirements but also support the company’s long-term digital transformation plans. Norm was selected for its proven expertise and because it could provide Chambers and Partners with a single point of contact, via a dedicated Focal Analyst.

“During our RFP process, we engaged with several large providers, but it quickly became clear they weren’t the right fit,” the CTO explained. “Their size and complexity would have required us to bring in deep in-house security expertise just to manage the relationship.”

Norm stood out for its ability to demystify cyber security, offering both breadth and depth of services under one roof. The CTO commented, “With Norm, we knew we’d get a fully integrated, end-to-end service. From day one, Norm offered a clear path forward, a dedicated and expert Focal Analyst, backed up by a team that genuinely understood how to tailor their capabilities to our business.”

Since the beginning of the relationship, Norm has delivered a comprehensive suite of services that have significantly elevated Chambers’ cyber security programme giving them full visibility over its risk landscape and a structured path toward continual improvement.

Services delivered include:

• Managed Detection and Response (MDR): 24/7 protection through Norm’s UK-based Security Operations Centre, covering threat detection, response, and recovery with clear, actionable reporting.
• Vulnerability Management: Norm continuously monitors Chambers’ network, devices, and web applications to identify and prioritise vulnerabilities by criticality for their in-house team to address.
• Human Risk Management: Norm offers comprehensive training and testing to Chambers expanding team to enhance employee awareness and create a lasting security culture.
• Penetration Testing: Norm regularly conducts penetration tests to assess the resilience of Chambers’ IT operations, particularly during new service and infrastructure roll outs, and provides actionable advice on addressing any identified security gaps.
• Cyber Essentials / Cyber Essentials Plus accreditation: Guiding Chambers through these accreditation processes has helped both the company and its customers gain confidence in its security posture.
• Data Protection: Norm’s specialist team of privacy experts serve as Chambers’ on-demand Data Protection Officer, handling SARs, breach classification, reporting, and governance support.

Norm acts as a strategic adviser as Chambers evolves its digital operations guiding the migration to standardise security on Microsoft platforms including Microsoft Sentinel and Microsoft Defender. This partnership ensures that security configurations align with technical requirements and business objectives.

All services are integrated through Smartbloc, Norm’s performance dashboard, providing real-time visibility into vulnerabilities and overall risk posture. Monthly review sessions with the CTO and the Focal Analyst ensure the programme evolves continuously and that security intelligence is translated into clear, actionable insights for senior leadership, enabling informed, strategic decision-making.