NormCyber awarded Outstanding Customer Service Initiative trophy in the 2025 Cyber OSPAs

NormCyber, the award-winning cyber and data risk management specialist, today announced that it has won the Outstanding Customer Service Initiative title at the 2025 Cyber OSPAs.

The Cyber OSPAs reward organisations, products and people distinguishing themselves through exceptional performance in cyber security. In the Outstanding Customer Service Initiative category, the judges – assembled from leading industry associations such as the Chartered Institute of Information Security, CREST, SASIG, TechUK and the UK Cyber Security Council – looked for evidence of businesses generating tangible and sustainable benefits for customers, such as reducing risks and increasing their competitiveness.

The judges found Norm’s service initiative to set industry-leading standards for customer success. At the heart of Norm’s offering is Smartbloc, a performance dashboard that delivers real-time cyber security visibility from any device. Combined with clear, actionable reporting, Smartbloc gives organisations full control and confidence to implement robust and measurable cyber security strategies. Smartbloc empowers decision-makers to:

• Visualise risks and understand their impact
• Determine the criticality of incidents and prioritise response
• Track cybersecurity ROI with unparalleled transparency

Coupled with this technical prowess, Norm also adopts a human-centric approach to customer service. A standout element of this is the Focal Analyst – dedicated strategic advisors who invest their time in understanding each customer’s unique needs and business objectives, and drive continuous cyber resilience improvements. Focal Analysts build a collaborative, customer-led partnership, ensuring cyber security strategies align with commercial priorities. They also play a crucial role in long-term resilience planning – from remediating critical vulnerabilities to guiding organisations through certification processes, helping them unlock new business opportunities and growth. By translating complex security data into meaningful business decisions, they empower customers to take confident, informed action.

“We are honoured to receive such a major accolade for our customer service initiative, and to enter the Cyber OSPAs hall of fame in the company of high-profile organisations from across the country,” said Wayne Churchill, CEO, NormCyber. “This marks the fourth award win for Norm in the past seven months, but this one is particularly special as it recognises our core value principle – our customer-obsession. We have built our platform and service model to enable organisations operating even in the most complex of IT and legal environments to gain clarity and confidence over their cyber resilience. We go on this journey with them and help them continually enhance their cyber security thinking and preparedness – and in turn, we use their feedback to continually innovate and set new standards for the industry.” 

Norm’s customers include Fusion Global Business Solutions (Fusion GBS), a global leader in service management. Fusion GBS’s CISO, Jeremy Bowman, explained his experience of working with Norm: “We needed a partner that could adapt and scale with our needs. Norm’s services provided us with not only technical solutions but also strategic guidance that has fundamentally transformed our security operations. We’re in constant dialogue with Norm. The continuous flow of information keeps us aligned with best practices and ensures we stay one step ahead of potential threats. I have complete peace of mind knowing that Norm is providing round-the-clock vigilance over Fusion GBS’s operations.”