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Italian data protection authority issue further fines


The Italian data protection authority (Garante) has issued three big fines in a row.

First they fined a business €16.7 million for several unlawful data processing activities in relation to direct marketing practices.

In particular, unsolicited communications, sent without previous consent, through SMS, email and phone calls.

In addition, the information contained in the business’s privacy policy was incomplete in relation to the means of contact used.

Garante also found various deficiencies in the management of GDPR-compliant contracts with third-party partners.

In addition to the fine, Garante ordered the adoption of adequate technical and organisational measures to effectively control third-party partners.

A second fine of the amount of €800,000 was issued because a business had violated the data protection rules in relation to the processing for direct marketing purposes, in particular the storage of clients’ data.

A third fine was issued for €200,000 because a business carried out, through a third-party provider, telemarketing activities but without having a GDPR-compliant contract in place.


These fines issued by the Italian data protection authority, all imposed in close proximity recently, seem to show that the regulators are ‘catching up’ on a backload of work and focusing on data protection compliance failures in marketing activities.

If your organisation is looking to comply with the requirements of the GDPR then take a look at how our CSaaS and DPaaS solutions can help.

Appointing NormCyber as our virtual DPO has given Ferrero the best of both worlds – access to data protection experts who understand what we stand for as a business, without the hefty overheads usually associated with appointing an in-house DPO.

Harpreet Thandi
Regional Counsel, UK & Ireland, Ferrero

We were looking for a virtual DPO service that offered all of the benefits of a fully qualified data protection lawyer, without the overheads of an in-house hire. The DPaaS solution from norm. has been invaluable in helping us to ensure we respect the integrity of our customers’ personal information, while using it to continue to deliver differentiated products and services which support our growing customer base.

Mike Whitfield, Compliance Manager

CSaaS allows me to step away from multi-vendor management as the Security Operations Centre coordinates all of the technology for me.

David Vincent, CTO

We were in the market for an independent Data Protection Officer service that was well versed with both UK and EU regulators. We’re thrilled to have acquired this service knowing that an expert is available 24/7.

Suzanne McCabe, Head of Project Management
James Hambro & Partners

Norm’s penetration testing layer, along with the suite of CSaaS modules has enabled MA to exceed all its audit requirements for its major clients.

Rob Elisha, ICT and CRM Manager
Montreal Associates

The speed of your Data Protection Officer’s response was very impressive – it was far quicker than I would have expected even from an in-house DPO

Will Blake, Director of Technology and Analytics
CRU Group